SHOPPING INFORMATION

We accept: Cash, MasterCard, Visa, Discover, and Debit Cards. We do NOT accept checks of ANY kind (personal, business, etc.).

Assuming you have not taken receipt of merchandise, if you cancel your order with in the first 24 hours, we will fully refund all payments with no questions asked. After 24 hours, ALL SALES ARE FINAL. We sometimes make special exemptions to this rule, and only charge a 25% restocking fee, but this is done at our discretion. We simply cannot afford to keep our prices as low as they are, and on top of that, absorb the cost of taking merchandise back.

LOCAL PICKUPS: We request that all purchases be picked up within 7 days of when we notify you of availability for pickup. Due to the constant flow of merchandise in and out of our warehouses, we cannot store your merchandise for an extended period. Layaways and/or purchases of in-stock merchandise that are not picked up within 30 days will, at our option, be converted to an in-store credit. Special orders not picked up within 30 days will be considered a cancellation of order, any amount paid (minus the 50% deposit) will be converted to an in-store credit. The 50% deposit is non-refundable. This non-refundable fee helps us to recoup the cost of placing your custom order, paying for its shipping costs, warehousing it when it arrives, making room for it on our sales floor, transferring it to our sales floor, and finally, waiting for the custom piece to sell. Orders that have been converted to in-store credits cannot be refunded.

SJB Home Décor has a strict policy of keeping all customer information entirely confidential. We will never pass your details on to a third party.

We’ve put our years of experience in the furniture business to good use by selecting high quality products that do not normally need warranty service. However, no man-made product is perfect. If you do have a problem, we will work with you and the manufacturer to ensure that you are serviced to the full extent and terms of the manufacturer’s warranty. Please be aware that most warranties do not cover transportation costs or on-site inspections. It may be necessary for you to bring your merchandise back to our store for inspection and/or service. We will try to avoid this whenever possible. If you believe you have a warranty claim, please fill out our Warranty Submission form on our Service Request page. Also, emailing us photos of the problem can significantly speed up the warranty claim process and may avoid the need to transport merchandise.

PAYMENT INFORMATION

While we don’t offer a traditional layaway program, we do offer two weeks free storage. A 50% down payment is required which is refundable within the first 24 hours. Thereafter the down payment is not refundable and will be converted to an in-store credit that can be applied to future purchases

For our local customers who prefer delivery service, we offer local delivery (within 60-mile radius) with quality service at an rate $129.00. Due to the nature of our business (national online retail), we do not deliver, nor offer “Free Delivery”. Stores that offer free delivery are merely inflating their prices to ALL of their customers so they can give free delivery to the ones that spend the most. Rather than getting into the delivery business, we focus strictly on selling furniture at the lowest everyday prices we can. This gives our customers the opportunity to save money by transporting merchandise themselves.
LOCAL PICKUPS: We request that all purchases be picked up within 7 days of when we notify you of availability for pickup. Due to the constant flow of merchandise in and out of our warehouses, we cannot store your merchandise for an extended period. Layaways and/or purchases of in-stock merchandise that are not picked up within 30 days will, at our option, be converted to an in-store credit. Special orders not picked up within 30 days will be considered a cancellation of order, any amount paid (minus the 50% deposit) will be converted to an in-store credit. The 50% deposit is non-refundable. This non-refundable fee helps us to recoup the cost of placing your custom order, paying for its shipping costs, warehousing it when it arrives, making room for it on our sales floor, transferring it to our sales floor, and finally, waiting for the custom piece to sell. Orders that have been converted to in-store credits cannot be refunded. We pre-inspect all outgoing furniture to ensure that when it leaves our building it’s free of damage and defects. But we understand that freight carriers sometimes mis-handle goods. Please be sure to inspect the boxes for visible damage before signing off on a shipment. If you discover damage to the box during the receiving process, please DO NOT sign the bill of lading, and instead, contact us immediately for instructions (this is very rare). Occasionally, manufacturer defects may not get caught at inspection (usually this is related to assembly of a piece, like holes mis-drilled, part doesn’t fit, etc.). If you notice a manufacturer defect, contact us immediately. We will do everything possible to restore your piece to new condition in as short a time as possible. Often this can be done by replacing the defective part with a new part from the manufacturer. If your piece cannot be restored to new condition, then we will replace it. Please be aware that replacement merchandise and replacement parts may have to be special ordered from the manufacturer and may take some additional time to arrive. Please keep the original packaging in case the item needs to be returned/exchanged. Local SJB Home Décor & our affiliates are committed to your satisfaction, and we want your online purchase to be a great experience. LOCAL PICKUPS: We pre-inspect all outgoing furniture to ensure that when it leaves our building it’s free of damage and defects. Any damage that occurs during customer pickup & transportation is the sole responsibility of the shipper and/or purchaser. Occasionally, manufacturer defects may not get caught at inspection (usually this is related to assembly of a piece, like holes misdrilled, part doesn’t fit, etc.). If you notice a manufacturer defect, contact us immediately. We will do everything possible to restore your piece to new condition in as short a time as possible. Often this can be done by replacing the defective part with a new part from the manufacturer. If your piece cannot be restored to new condition, then we will replace it. Please be aware that replacement merchandise and replacement parts may have to be special ordered from the manufacturer and may take some additional time to arrive. Please keep the original packaging in case the item needs to be returned/exchanged

Because of our extremely low prices ALL SALES ARE FINAL. We simply cannot afford to keep our prices as low as they are and, on top of that, absorb the cost of taking merchandise back. Furniture stores that offer this luxury do so by charging everyone higher initial prices. We ask you to help us keep our prices as low as possible by being 100% sure of your purchase before you make it.