We accept: Cash, MasterCard, Visa, Discover, and Debit Cards. We do NOT accept checks of ANY kind (personal, business, etc.).
Assuming you have not taken receipt of merchandise, if you cancel your order with in the first 24 hours, we will fully refund all payments with no questions asked. After 24 hours, ALL SALES ARE FINAL. We sometimes make special exemptions to this rule, and only charge a 25% restocking fee, but this is done at our discretion. We simply cannot afford to keep our prices as low as they are, and on top of that, absorb the cost of taking merchandise back.
LOCAL PICKUPS: We request that all purchases be picked up within 7 days of when we notify you of availability for pickup. Due to the constant flow of merchandise in and out of our warehouses, we cannot store your merchandise for an extended period. Layaways and/or purchases of in-stock merchandise that are not picked up within 30 days will, at our option, be converted to an in-store credit. Special orders not picked up within 30 days will be considered a cancellation of order, any amount paid (minus the 50% deposit) will be converted to an in-store credit. The 50% deposit is non-refundable. This non-refundable fee helps us to recoup the cost of placing your custom order, paying for its shipping costs, warehousing it when it arrives, making room for it on our sales floor, transferring it to our sales floor, and finally, waiting for the custom piece to sell. Orders that have been converted to in-store credits cannot be refunded.
SJB Home Décor has a strict policy of keeping all customer information entirely confidential. We will never pass your details on to a third party.
We’ve put our years of experience in the furniture business to good use by selecting high quality products that do not normally need warranty service. However, no man-made product is perfect. If you do have a problem, we will work with you and the manufacturer to ensure that you are serviced to the full extent and terms of the manufacturer’s warranty. Please be aware that most warranties do not cover transportation costs or on-site inspections. It may be necessary for you to bring your merchandise back to our store for inspection and/or service. We will try to avoid this whenever possible. If you believe you have a warranty claim, please fill out our Warranty Submission form on our Service Request page. Also, emailing us photos of the problem can significantly speed up the warranty claim process and may avoid the need to transport merchandise.
While we don’t offer a traditional layaway program, we do offer two weeks free storage. A 50% down payment is required which is refundable within the first 24 hours. Thereafter the down payment is not refundable and will be converted to an in-store credit that can be applied to future purchases
Because of our extremely low prices ALL SALES ARE FINAL. We simply cannot afford to keep our prices as low as they are and, on top of that, absorb the cost of taking merchandise back. Furniture stores that offer this luxury do so by charging everyone higher initial prices. We ask you to help us keep our prices as low as possible by being 100% sure of your purchase before you make it.